Privacy policy

The short version: Guitarry’s practice material stays on your computer. Camera and tuner input are processed locally and are not uploaded. Microsoft and Apple handle the store purchases, and Guitarry does not receive your full payment-card details.

What the desktop app stores

The desktop app stores settings, locally created tabs, saved practice sessions, instrument preferences, and onboarding answers in its local application-data folder. The current Microsoft Store and Mac App Store builds do not create a licence, device-activation, or time-limited-access record. Guitarry does not upload your tabs, saved sessions, camera video, or tuner audio.

Guitarry shows no ads and does not track you across other apps or websites. If you use the optional account tools retained for an earlier purchase, the app also stores your email address and a session token for this device — see Your Guitarry account below.

Microphone

The microphone is used by the built-in tuner. While the tuner is listening, audio is analyzed on your computer in real time to estimate pitch. The tuner audio is not recorded, stored, or transmitted. The desktop Pro release does not use microphone audio to grade practice.

Camera

The camera is processed on your computer to find and track the guitar fretboard and draw overlays selected by you. Camera frames are not uploaded or retained by the desktop app. This release does not analyze fingertips or grade playing.

Your Guitarry account

A Guitarry account is an email address you have proved with a six-digit code, and nothing else. There is no password anywhere in the system. The Microsoft Store build does not require one; the account path remains available for people with an earlier purchase and for future account features.

Creating one is optional. Buying or running the Microsoft Store build does not create a Guitarry account.

For an account we store: a random identifier that is not derived from anything about you, your email address, whether the account is active, and the times it was created and last changed. For each computer or device you sign in from we store a one-way digest of that device’s session token, an installation identifier, the platform (for example Windows), an optional label you can read on the account page, and the times the session was created, last seen, and expires. We do not store the session token itself.

While a sign-in code is live we keep a keyed one-way digest of the code — not the code — together with the address it went to, the installation that asked, and its expiry and attempt count. The record expires about ten minutes after it is issued and is deleted or spent on use. Unlike the activation code described below, a sign-in code goes to the address typed into the app, which is the address being proved.

For subscriptions started before September 9, 2026, the provider’s subscription, customer and order identifiers, product, status, and access dates remain recorded against the account so the earlier purchase can continue to work.

Your account identifier, address, platform, and the times it was created and last seen are also copied into our private operations spreadsheet for support. A session token, a sign-in code, a license key, a device credential and a receipt are never written there.

Your tabs, saved practices and lesson progress stay on your computer. They are not uploaded to your account.

Store purchases

Microsoft collects and processes the checkout information needed to take payment, issue a receipt, prevent fraud, handle tax, and administer Store refunds. Microsoft’s privacy terms apply to that transaction. Guitarry does not receive your full payment-card details.

Apple does the same for a Mac App Store purchase, under Apple’s privacy terms. Guitarry receives no payment-card details from Apple either, and the two purchases are separate records held by their own stores — we are not told that the same person bought both.

The current Windows app relies on Microsoft Store installation rights. It does not send a licence key or device credential to guitarry.com to unlock features.

The Mac app relies on Mac App Store installation rights in exactly the same way, and sends no licence key or device credential either.

For subscriptions started before September 9, 2026, Lemon Squeezy remains the merchant of record. The preserved licence service and signed billing webhook retain the limited activation, order, subscription-status, and support records described when those purchases were made; raw webhook payloads and full payment-card details are not stored by Guitarry.

Crash and usage reporting

The desktop app does not automatically send crash reports or usage analytics. If privacy-respecting website analytics are enabled, they may record aggregate page visits, referrers, and campaign parameters. They do not receive license keys, payment details, audio, video, names, email addresses, or free-text form answers.

Issue reports you choose to send

You can choose to send an issue report from the desktop app. A report contains the description and reproduction steps you enter, optional follow-up email, and—if you leave diagnostics enabled—the app page, app and operating-system versions, and camera-engine status. You can also choose screenshots or one short video to attach. Guitarry never adds a camera recording or imported tab automatically.

The report is stored in our private testing queue, attachments are kept in private cloud storage, and a notification is sent to [email protected]. We use this information only to reproduce, prioritize, and resolve the issue. A readable report copy remains on your device so it is not lost if delivery fails.

What the website collects

Earlier versions of guitarry.com offered a founding-list signup. If you joined it, we hold the details you submitted: email, optional name, playing experience, instrument type, phone type, practice pain, and testing interest. We use them to qualify beta testers and send relevant product updates, and you can ask us to remove them at any time (see Delete your data). The site no longer collects signups.

Delete your data

Uninstall Guitarry and remove its local application-data folder to erase its settings, saved sessions, onboarding answers, and local tabs from that computer. Removing local data does not remove the store purchase from your Microsoft or Apple Account.

Signing out of an optional legacy account revokes that computer’s session. Closing the account signs every device out, deletes the address from the account database, scrubs it from our operations spreadsheet, and marks the account closed. Purchase records required for tax and accounting remain but are detached from the account. Closing an account does not cancel a legacy subscription.

For anything held outside the app—a founding-list signup, billing event, issue report and attachments, or support email thread—send a deletion request to [email protected]. Include the order or report ID if you have it.

To manage or cancel a subscription started before September 9, 2026, use the Lemon Squeezy order portal linked from the original receipt or email [email protected].

Age

Guitarry is intended for people age 13 and older and is not directed to children under 13.

Changes and contact

If this policy changes in a way that matters, we will update this page and the “last updated” date above. Questions and privacy requests: [email protected].