Support

Need help installing Guitarry, tracking your fretboard, activating Pro, or sorting out a charge? Send us the details and we’ll help.

License and billing

Your license key is in the Lemon Squeezy purchase receipt. Paste it under Settings → Subscription, then enter the six-digit code we email to the address you bought with — a key on its own cannot activate a computer, which is what stops a shared or forwarded key unlocking someone else’s. One purchase runs one active computer. To move machines, press Deactivate on the old one first, then activate the new one. Subscription management and cancellation are available through the order portal linked in the receipt.

Lost or broken computer

If the activated machine is gone, stolen, or will not start, we can release the activation for you. Email [email protected] from the address you bought with and include the Lemon Squeezy order number. We verify the request against that purchase email before releasing anything, and we never need your full license key.

What to include

For app trouble, include your Guitarry version, Windows version, what you expected, and what happened. For billing help, include the Lemon Squeezy order number, but never send a password, full card number, government ID, or bank information.