Support

Need help installing Guitarry, tracking your fretboard, restoring a store purchase, or sorting out a charge? Send us the details and we’ll help.

Purchase and billing

The app asks me to buy it again. Open the Microsoft Store and sign in with the same Microsoft account that bought Guitarry, then reinstall or update it from your Library. The Store owns the purchase record; a separate Guitarry sign-in or activation code is not required.

On a Mac, open the App Store, sign in with the Apple Account that bought Guitarry, and use Purchased to install it again. Apple owns that purchase record, and no Guitarry sign-in or activation code is required there either. The Windows and Mac apps are bought separately, so owning one does not unlock the other.

For a Windows charge or refund, open your Microsoft account order history and use Microsoft Store support. For a Mac charge or refund, use Apple’s “Report a Problem” page or your App Store purchase history. If the app still does not open as purchased, email us with the Guitarry version, Windows or macOS version, and the store error you see. Never send your Microsoft password or full card number.

Using an earlier subscription build? The existing Account and licence-key paths remain supported through the paid-through date. Use the order portal in the original receipt to manage it, or email us from the purchase address for help moving the active seat.

Lost or broken computer

Install Guitarry from the Microsoft Store Library on the replacement computer while signed in to the Microsoft account that bought it. If the Store does not recognise the purchase, Microsoft Store support can inspect the account’s order history.

On a replacement Mac, install it from the App Store’s Purchased list while signed in to the Apple Account that bought it. If the App Store does not recognise the purchase, Apple Support can inspect that account’s purchase history.

What to include

For app trouble, include your Guitarry version, Windows or macOS version, what you expected, and what happened. For store help, include the Microsoft or Apple order number if you have it, but never send a password, full card number, government ID, or bank information.